SiteAssist: Instant AI Customer Service Support for Website Visitors

SiteAssist is an AI assistant platform that can be quickly integrated into your website. It provides visitors with instant Q&A based on the site's own data by crawling content such as websites, documents, and FAQ's. This service is designed to reduce the number of times visitors leave a site without finding an answer. This service is designed to reduce the number of visitors leaving your site without finding the answer. SiteAssist uses a technology called Retrieval Augmented Generation (RAG) to ensure that the answers provided by the AI assistant are accurate and do not deviate from the original content. Users can customize the appearance of the AI assistant with colors, fonts, and avatars based on their website's branding style. More than just a chatbot, it provides rich interfaces (APIs) that allow developers to build the user interface they need, such as customized widgets or voice bots. For business operations, the platform also offers data analytics dashboards to track usage and customer satisfaction.

Function List

• intelligent question and answer engine (Q&A): Uses RAG technology with a combination of embedding and quoting to provide accurate, multi-step answers and can handle multiple forms of content such as text, images and PDFs.
• Rapid training and deployment: Enter a website URL for content crawling and training in less than 5 minutes, or upload a document in PDF, DOCX or CSV format for additional information.
• Highly customizable: Users can fully customize the assistant's interface, including fonts, colors, avatars, etc., to keep it consistent with the site's branding style.
• Multiple integration methods: Provides a single line of JavaScript code for deployment, and also supports integration via the React/Vue/Angular SDK or a full REST API.
• Support for multiple large-scale language models: Users can choose to use GPT, Claude, Grok or Open Source models, or even integrate their own.
• Data Analysis and Monitoring: Provide real-time analytics dashboards that present data on usage, customer satisfaction, and problem resolution rates.
• Enterprise-level security compliance: Supports data protection regulations such as GDPR and CCPA and is undergoing SOC 2 certification to ensure data security.
• User identification and handover: Ability to recognize logged-in users, making it easy for sales or support teams to track conversations. Also supports one-click transfer of conversations to human customer service.

Using Help

SiteAssist provides websites with a smart AI assistant that can automatically answer visitors' questions based on the content of the website. It has a very simple installation and usage process designed to get users with no technical background up and running quickly.

Step 1: Sign up and create your AI assistant

1. interviewssiteassist.ioOfficial website and create an account.
2. After logging in, go to the control panel and you will see the option to create a new project. A project can correspond to a website or a product document.

Step 2: Provide a data source for the AI assistant

SiteAssist answers questions by learning from the content you provide. The more comprehensive the data provided, the more accurate the answer will be.

1. Crawling website content: This is the fastest way. Find the Content Crawler function in the Control Panel and enter your site URL. SiteAssist will automatically start indexing all the pages of the site. A site containing thousands of pages is usually indexed in a few minutes.
2. Uploading files: If your information is scattered across a variety of documents, you can upload it directly.SiteAssist supports a variety of file formats, such as:
   • PDF: Product brochures, white papers, etc.
   • DOCX: Word document.
   • CSV: Can be used to batch import frequently asked questions and answers (Q&A).
3. Manually Add Q&A: For some common or specific questions, you can manually add standard Q&A pairings directly in the background. This helps to fine-tune the tone of the AI's answers or cover some details that are not captured automatically.

Step 3: Customize the appearance of the AI assistant

To make the AI assistant look like a part of your website and not a third-party plugin, you can make detailed visual customizations.

• Colors and Fonts: Adjust the theme color, text color, and fonts of the chat window to align with your brand's visual identity (VI).
• Avatar and name: Set an avatar and name for your AI assistant to add affinity.
• welcome message: Customize the welcome message users see when they first open the chat window.
• Display mode: You can choose to have the helper appear as a hover button in the corner of the page, or as an embedded module fixed somewhere on the page.

Step 4: Install AI Assistant to your website

Once you've finished configuring it, you can deploy it to an actual website.

1. Using JavaScript code snippets: This is the simplest way to do it. SiteAssist generates a section of the<script>code, you just need to copy and paste it into your website HTML file's<body>Just before the end of the tag. This method applies no matter what technology your site was developed with.
2. Using the SDK or API: If your team has development capabilities and wants deeper integration, you can use the React, Vue, or Angular software development kits (SDKs) provided by SiteAssist. For scenarios that require full control of the front-end interface, you can also call its OpenAPI directly and build your own chat interface, using SiteAssist only as a back-end Q&A engine.

Step 5: Monitoring and Optimization

Once the AI assistant is live, you can monitor its performance through the "Analytics & Usage" dashboard in the background.

• View conversation logs: Understand what questions visitors are asking.
• Analyzing Frequently Asked Questions: Through visitors' questions, you can identify possible deficiencies in the documentation or product descriptions.
• customer satisfaction: View visitor satisfaction ratings of responses and target optimized data feeds or manually add Q&A to improve response quality.

application scenario

1. Reduce customer support costs
   For SaaS products or e-commerce sites, visitors are bombarded with repetitive questions such as, "How do I reset my password?" or "What payment methods do you support?". SiteAssist can answer these questions automatically 24/7, freeing up human customers from repetitive tasks and allowing them to focus on more complex user issues, reducing customer service work orders by more than 45%.
2. Increase e-commerce conversion rates
   On e-commerce websites, customers may have questions about product inventory, specifications, or delivery policies. SiteAssist can answer these questions instantly, removing any doubt about a customer's purchase. For example, by providing personalized product recommendations or real-time inventory inquiries, it can effectively improve 18%'s average order value (AOV) and conversion rate.
3. Accelerating the developer onboarding process
   For technical products or open source projects, there is usually very detailed but lengthy development documentation. A developer may need to spend a long time reading in order to find a specific API usage or configuration parameter. By deploying SiteAssist to a documentation website, developers can ask questions directly, and the AI assistant will quickly locate the relevant content snippet from the documentation, allowing developers to find the answer up to 3x faster.

QA

1. How does SiteAssist ensure the accuracy of the answers?
   SiteAssist uses RAG (Retrieval Augmented Generation) technology. It first retrieves the most relevant pieces of information from the knowledge base you provide, such as website content, PDF documents, etc., and then generates an answer based on those pieces of information. This process ensures that the answer does not go outside the scope of the content you provide, and avoids the AI model having to fabricate an answer out of thin air (i.e., an "illusion").
2. Do I need to write a lot of code to integrate SiteAssist into my website?
   No need. The easiest way to do this is to just copy a line of JavaScript code and paste it into your web page, the whole process does not require specialized development knowledge. For developers with higher customization needs, SiteAssist also offers an API and SDK.
3. Is my website data secure?
   SiteAssist takes data security and compliance very seriously. The platform is in the process of becoming SOC 2 certified and follows mainstream data privacy regulations such as GDPR and CCPA. You can choose to store your data in a specific geographic area, and data transmission and storage are encrypted.
4. Can I use my own language model?
   SiteAssist supports a wide range of mainstream large language models such as the GPT family, Claude, and Grok, as well as access to open-source models or models deployed by users themselves, providing a high degree of flexibility.