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Omnichat is a chat commerce-focused platform that integrates multiple chat channels such as WhatsApp, LINE, Facebook, Instagram and others through AI technology to help organizations improve customer service, sales conversion and marketing efficiency. The platform supports AI-driven automated responses, customer behavior analysis, and personalized recommendations for retail, e-commerce, and other industries.Omnichat has been adopted by more than 5,000 brands, significantly increasing conversion rates and customer satisfaction. It offers smart tagging, automated campaigns and real-time data tracking features to help organizations seamlessly connect online and offline sales scenarios. The platform is easy to operate and suitable for business scenarios that require efficient communication.

Omnichat: AI Tool for Integrating Multi-Platform Chat to Improve Sales and Service-1

 

Function List

  • Integrated multi-channel chat: supports WhatsApp, LINE, Facebook, Instagram and website real-time chat.
  • AI automated response: quickly generate intelligent responses based on customer needs, reducing waiting time.
  • Customer Behavior Analytics: automatically tag and segment customers through AI to provide personalized recommendations.
  • Automated marketing campaigns: Support personalized broadcasting, coupon sending and interactive games to enhance marketing effectiveness.
  • Online-Offline Merge (OMO): connects online visitors with offline sales teams to increase conversion rates.
  • Real-time data tracking: Provides real-time statistics on salespeople and stores to measure revenue contribution.
  • Appointment automation: collect customer preferences, confirm appointment details, and automatically add to team schedule.

 

Using Help

Omnichat is a SaaS platform that doesn't require a complicated installation, and users can get started by simply registering through the official website. Below is a detailed guide to help users get started quickly.

1. Registration and initial setup

Visit https://www.omnichat.ai and click on the "Try Now" or "Contact Us" button on the page to fill in your business information, including your company name, contact information and business requirements. After submission, the Omnichat team will contact the user via email or phone to provide guidance on account setup. Upon completion of registration, users will be provided with an administrative backend for configuring chat channels and AI features.

  • Channel IntegrationAfter logging in to the background, enter the "Channel Settings" page. Select the platform you want to connect to (e.g. WhatsApp, LINE, Facebook, etc.), and follow the prompts to enter the API key or authorization information. For example, to connect to WhatsApp, you need to provide WhatsApp Business API credentials, and Omnichat provides a detailed tutorial on how to do this. After the setup is completed, the chat logs of all channels will be uniformly displayed in the background.
  • AI Configuration: In the AI Settings, users can enable automated responses. The platform provides preset response templates, such as FAQs or welcome messages, or users can customize response rules, such as triggering specific responses based on keywords. Users can also customize the response rules, such as triggering specific responses based on keywords, and the AI can automatically identify needs based on customer input, such as suggesting relevant product links when asking for product prices.

2. Operation of special functions

  • AI automated response: Enable AI-powered chat in the "Smart Reply" module in the background. Users can set the tone (e.g. professional or friendly) and response speed of the AI, which analyzes customer input and quickly generates a personalized response. For example, if a customer asks "Are there any discounts", the AI will automatically reply with the current offer and a link to buy it. If the question is complex, the AI will transfer the conversation to human customer service.
  • Customer Behavior Analysis and Labeling: Omnichat's AI automatically tags customers through the Customer Management module. For example, if a customer views a product page, the AI will tag them as a "potential buyer". Users can view customer tags in the backend to understand preferences and push customized messages. To do this, go to "Customer Management", select "Tag Settings", enable the auto-tagging feature, and AI will generate tags based on browsing history, purchase history, etc.
  • Automated marketing campaigns: In the "Marketing" module, users can create broadcast messages or coupon campaigns. Click "New Campaign", select the target customer group (e.g. "VIP Customers" or "Recently Active Users"), set the message content and sending time. For example, send a WhatsApp message with a coupon code to attract customers to buy. Users can also design interactive games, such as lucky draws, to increase customer participation.
  • OMO Functions: Enable online-offline integration in "OMO Settings". Users can assign inquiries from online visitors to offline sales staff. For example, when a customer inquires about a certain product on the website, the system will automatically transfer the inquiry to a salesperson in a nearby store via WhatsApp. The operation steps are: enter "OMO Settings", bind the store information and salesperson account, and set the allocation rules.
  • Real-time data tracking: In the "Data Dashboard", users can view real-time data such as sales conversion rate and customer service response time. Click on the "Statistics" page and select a time range to view specific data. For example, the amount of orders facilitated by a salesperson on WhatsApp will be displayed in the dashboard. Users can export the data to analyze the marketing effect.

3. Precautions for use

  • Rights Management: Assign different roles (e.g. admin, customer service, sales) to team members to ensure data security. Operation Path:后台 > 用户管理 > 添加用户The
  • data synchronization: Ensure that all chat channels have proper API connections to avoid message loss. Check the "Channel Status" page regularly.
  • Customer PrivacyTo comply with privacy regulations such as the GDPR, Omnichat offers data encryption, which you need to enable in Settings.

With these steps, users can quickly deploy Omnichat to optimize customer communication and sales processes. The platform's interface is intuitive and easy to use, even for users with no technical background.

 

application scenario

  1. retail e-commerce
    Omnichat helps retail brands integrate online and offline communication channels. For example, apparel brands can push new product information through WhatsApp, and AI automatically responds to customer inquiries, guiding them to offline stores to try on the product, ultimately increasing conversion rates by 7x.
  2. client service
    Organizations use Omnichat to handle multi-platform customer inquiries.AI quickly answers common questions, and complex questions are transferred to human customer service, reducing wait times and increasing customer satisfaction.
  3. marketing campaign
    Brands utilize automated broadcasting features to send coupons via LINE or Facebook to attract customers to events. For example, a cosmetics brand sent VIP event invitations via WhatsApp and saw a 5x increase in click-through rates.
  4. Appointment Management
    The service industry (e.g. beauty salons) has seen a 30% increase in appointment rates with Omnichat's automated appointment booking feature, where customers select a time on the website or WhatsApp, and the system automatically confirms and adds it to the schedule.

 

QA

  1. Which chat platforms does Omnichat support?
    The platform supports WhatsApp, LINE, Facebook, Instagram, WeChat and live chat on the website, with more channels likely to be added in the future.
  2. How do you ensure the accuracy of AI responses?
    AI generates replies based on training data and user settings. Users can adjust the reply rules in the background to ensure that the content meets the brand's needs. Complex issues are automatically transferred to manual processing.
  3. Do I need a technical background to use it?
    No. Omnichat offers an intuitive admin backend and detailed tutorials for non-technical users. The official team will also provide support after registration.
  4. How do you measure the effectiveness of Omnichat?
    Users can view conversion rates, response times and other metrics through the Data Dashboard. Many brands report a 3.5-10x increase in conversion rates.
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