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How to improve customer engagement due to lack of face-to-face interaction during remote sales calls?

2025-08-22 552
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Analysis of pain points

Video fatigue leads to a 37% drop in average remote sales engagement (Gartner2024), and legacy solutions are unable to monitor customer status in real time.

Cluely Solutions

  • Engagement Dashboard:When training mode is turned on, a heat map of customer responses (based on voice intervals and keyword frequency) is displayed in real time on the right side of the window.
  • Interactive timing cues:When the system detects that a customer has not asked a question for 5 minutes in a row, it will pop up a prompt such as "Now you can invite to share the use case".
  • The content is dynamically adjusted:According to the customer question keywords automatically highlight the corresponding page of the PPT, hold down the Alt key can be a key to send the relevant case PDF.

Validity Verification

Tests show sales reps using the program:

  • Increase in the number of customer questions by 42%
  • 1.8 times longer average call duration
  • Post-meeting data open rate increased by 65%

Additional recommendations

Use with hardware for better results: it is recommended that the Cluely window be placed on the secondary screen when dual-screen display is used, and the ring microphone improves speech analysis accuracy 15%.

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