Pain Points of Traditional Multilingual Support
In traditional customer support systems, multilingual services often require separate translations of all documents and resources, which is both time-consuming and costly. And as products are updated, the translations often don't keep up with the changes.
Brainfish's Innovative Solutions
Brainfish AI enables efficient multi-language support in the following ways:
- real time translation engine: The system has a built-in powerful translation function that instantly converts help into multiple languages.
- context-sensitive: Preserve the contextual meaning of the original document during the translation process, avoiding common problems with mechanical translations
- automatic synchronization: All language versions of the document are automatically synchronized when the original document is updated.
Implementation Guidelines
- Enable multi-language support in the system settings
- Select the target language to be supported
- Configure translation accuracy preferences (e.g., use a glossary of specialized terms)
- Fine-tuning of initial translation results as necessary (optional)
- Monitor feedback and usage of language versions
added advantage
This program not only works:
- Significantly reduce the cost of multilingual support
- Improvement of internationalization business response time
- Ensure a consistent experience for users worldwide
It can also provide valuable insights for product localization by analyzing the problem patterns of users in each region.
This answer comes from the articleBrainfish: Self-generated Help Documentation for Online Customer ServiceThe
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