In response to the complexity of enterprise software functionality, Frigade offers the following enhancement programs:
pain point analysis: On average, only 301 TP3T of features in enterprise software are used regularly, and most users repeatedly seek support because they can't find the features.
prescription::
- Utilizes auto-learning capabilities to allow Frigade AI to scan product interfaces and generate functional navigation maps
- Setting contextual guidance: when the user stays in a module over a threshold, automatically pop up the relevant function prompts
- Create scenario-based flows that lead users to hidden functionality through specific tasks (e.g., report exporting).
- Supports customization of lead styles with CSS to ensure consistency with enterprise design systems
Elements of implementation::
1. Create a "Feature Promotion" type Flow in the dashboard
2. Setting role-based triggers
3. Testing the effects of different bootstrapping methods through A/B testing
4. Regularly check the function usage report and continuously optimize the guidance strategy
This answer comes from the articleFrigade: a tool for intelligent guidance and user support for software productsThe
May not be reproduced without permission:AI productivity tools " How to improve the discovery and utilization of features in complex enterprise software?
