Multi-language support solutions
DocsBot AI's multilingual capabilities help organizations break down language barriers and serve global customers.
Implement the process:
- Preparation of multilingual materials: Collect product documentation, FAQs, etc. for each language version.
- Creating Multilingual Bots: Select supported languages in robot settings
- sub-language training: Upload a separate document for each language
- automatic detection: Enable automatic language recognition
Key Functional Applications:
- real time translation: The customer asks a question in any language and the bot extracts the answer from a document in the corresponding language.
- hybrid model: automatically answer in the base language and machine translate when a language is not fully documented
- consistency of terminology: Upload glossaries to ensure accurate translation of specialized terms
Best Practice Recommendations:
- Prioritize coverage of official languages in major markets
- Setting up a manual review process for machine translation results
- Regularly updated documentation in all language versions
- Identify common problems in each language region through analytical reports
The solution has helped several international companies reduce the cost of multilingual support by 60%.
This answer comes from the articleDocsBot AI: Intelligent Chatbot Trained on DocumentsThe
May not be reproduced without permission:AI productivity tools " How to overcome communication barriers for multilingual customer support?
