background knowledge
AI illusion is when a model provides factually incorrect answers, which is a significant risk to business customer service and can lead to legal liability and loss of brand reputation.
technical security
SiteAssist uses several technologies to ensure answer accuracy:
- RAG Architecture: retrieve identified content from the knowledge base and then generate answers based on these trusted segments
- referencing mechanism: Automatically labeling the source of information when answering to enhance credibility
- Content restrictions: Strictly limit AI answers to be based only on the data source provided
Practice Guidelines
- Regularly update and expand knowledge base content to maintain currency
- Utilize the "unknown issue" reporting function in the back office to identify and add missing information
- Screening of low scoring responses for manual review through satisfaction ratings
- Enable safe mode with automatic human referral for high-risk issues
quality control
The system provides a variety of quality control tools:
- Real-time monitoring of answer accuracy metrics
- Sensitive word filters can be set up
- Supports multiple rounds of Q&A to validate user intent
- Compliance with GDPR and other data security standards
This answer comes from the articleSiteAssist: Instant AI Customer Service Support for Website VisitorsThe
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