Low-cost automation implementation path
Phased implementation program for SMEs:
- Phase I (1 week)::
- Prioritize automation of high-frequency simple tasks (e.g. order status queries)
- Using e-commerce customer service intelligences from a library of preset templates
- Rapid Deployment via Chrome Extension
- Phase II (2 weeks)::
- Train business people to use natural language builders
- Develop intermediate processes such as returns processing/invoice requests
- Integration into enterprise WeChat/Flybook and other office platforms
- Phase III (January)::
- Deployment of Voice Intelligence + Browser Intelligence Linkage System
- Realize 7×24 hours fully automated customer service response
- Create KPI Kanban boards to monitor response times/resolution rates
A 50-person e-commerce company implemented this program, and within 6 weeks, customer service labor costs dropped by 40% and NPS scores improved by 22 points.
This answer comes from the articleAsteroid AI: Artificial Intelligence Browser Intelligence for Business Process AutomationThe
May not be reproduced without permission:AI productivity tools " How to quickly automate customer service processes in SMBs with limited resources?
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