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在客服自动化场景中如何应用VoltAgent实现7×24小时响应?

2025-08-24 1.2 K

全渠道智能客服系统构建方案

基于VoltAgent的核心实施步骤:

  • information integration: ByCRMQueryTool等工具连接企业数据库,实时获取订单/库存数据
  • Dialogue management: Configurationmemory.maxHistory=20保持长对话上下文,结合意图识别工具路由到专项处理Agent
  • 容灾方案:对LLM调用异常情况,预设fallback回答并触发邮件通知人工坐席

增强功能:部署@voltagent/voice包实现电话IVR功能,配合语音情绪检测工具自动升级高优先级会话

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