Omni-channel intelligent customer service system construction program
Core implementation steps based on VoltAgent:
- information integration: By
CRMQueryToolTools such as connecting to enterprise databases for real-time access to order/inventory data - Dialogue management: Configuration
memory.maxHistory=20Maintaining long dialog context, combined with intent recognition tools routed to specialized processing Agents - Disaster recovery program: For LLM call exceptions, preset a fallback answer and trigger an email notification to the human agent.
enhancement: Deploy @voltagent/voice package to implement telephony IVR functionality with voice sentiment detection tools to automatically escalate high-priority sessions
This answer comes from the articleVoltAgent: TypeScript Open Source Framework for Rapidly Building AI IntelligentsiaThe
May not be reproduced without permission:AI productivity tools " How to apply VoltAgent in customer service automation scenarios for 24/7 response?
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