Customer Service Scene Voice Interaction Implementation Program
Intelligent customer service systems require real-time, reliable voice processing capabilities, and Orate can provide a complete technology stack:
- duplex communication architecture: Parallel processing of TTS and STT for natural dialog flow
- Industry Terminology Optimization: Improve terminology recognition through customized glossaries
- real-time stream processing: Supports WebSocket protocol for low-latency voice stream processing
Integrated Programs:
- Create a voice capture channel (browser MediaRecorder or pro audio device)
- Call transcribe for speech recognition in real time
- Business systems generate text responses
- Synthesized speech feedback via speak
- Optionally enable VoiceID for user voice recognition
The delay of this program can be controlled within 800ms, which has been verified in the field of finance and e-commerce, and can reduce the workload of 40% manual customer service.
This answer comes from the articleOrate: A Unified API for Integrating Well-Known Speech Generation, Speech Transcription and Voice Change ModelsThe
May not be reproduced without permission:AI productivity tools " How to apply Orate in customer service system to realize intelligent voice interaction?
