Designing for Ease of Use in Enterprise SaaS
The platform is designed with a zero-code concept, enabling rapid deployment in three steps: 1) visual channel connection (5 minutes to complete API docking); 2) drag-and-drop workflow orchestration; and 3) pre-defined industry solution packages. The backend interface provides 12 languages support and includes 500+ instructional videos and contextualized help documents. A restaurant chain completed the full line of store system on-line in 3 days without IT support.
The security system is ISO27001 certified with: 1) end-to-end message encryption; 2) GDPR compliant data processing; 3) granular management of role permissions (11 levels of authority control). The Customer Success team provides 48-hour response support, with typical problem resolution timeframes controlled within 6 hours. The 7-day activation rate for new users reached 87%, much higher than the industry average of 62%.
This answer comes from the articleOmnichat: The AI tool that integrates multi-platform chat to boost sales and serviceThe
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