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What are the best practices for achieving multilingual customer support for multinational operations?

2025-08-19 271

chatless.ai's multi-language functionality provides a complete solution for this: 1) select the target language (English/Spanish, etc.) directly when creating an assistant; 2) upload a FAQ document in the corresponding language to build a knowledge base; and 3) the system automatically recognizes the language of the user's input and matches the response. For the EU market, the platform data storage is naturally compliant with GDPR requirements, no additional configuration is required. It is recommended to create independent assistant instances for different language markets, which, together with the localized knowledge base, can achieve 24-hour seamless globalized customer support.

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