Intercom's Fin AI Agent is an Artificial Intelligence-powered customer service assistant designed to provide instant, humanized service to customers around the clock. As one of the core features of Intercom's platform, Fin AI Agent is able to handle more than 80% of regular customer inquiries by continuously optimizing its answering capabilities through machine learning technology.
Its main functions include:
- Automated answers to frequently asked questions (e.g. order status, refund policy, etc.)
- Continuously learn new things by uploading support documentation or linking to the Help Center
- Intelligent transfer to human customer service when encountering complex problems
- Provide multi-language support and automatically adjust the language according to the customer's region
- Continuous monitoring and optimization of response accuracy through the data analysis module "Insights".
It's worth noting that Fin AI Agent not only integrates with the Intercom platform, but can also be used as a standalone solution on other customer service platforms, such as Zendesk, charging by the number of issues resolved ($0.99 per issue).
This answer comes from the articleIntercom: a platform for humanized customer service with AIThe
