Installing Intercom's live chat feature (called Messenger) is a relatively simple process, and the following is a detailed how-to guide:
Preparation:First of all, you need to register for a 14-day free trial account on Intercom's official website (https://www.intercom.com). The registration process only requires basic information and email address, and there is no need to bind a credit card.
Installation Steps:
- Login to Intercom Back Office
- Navigate to the Settings > Install Intercom page.
- Copy the provided JavaScript code snippet
- Paste this code into the tag of the HTML of your corporate website
- WordPress users can skip the code copying step and directly install the official Intercom plugin
Verify the installation:After saving the changes and refreshing the site, if the Intercom chat window appears in the lower right corner of the page, the installation was successful. If it is not displayed, it is recommended:
- Check that the code is placed correctly
- Clear website cache
- Contact the Intercom support team (support@intercom.com)
It's worth noting that this installation works for both desktop sites and supports mobile, ensuring that customers can use the chat feature on any device.
This answer comes from the articleIntercom: a platform for humanized customer service with AIThe
