Whappy offers the following automation solutions for e-commerce customer service:
- FAQ Knowledge Base: Standardized answer templates for pre-positioned order inquiries, return policies, etc., covering 80% common inquiries
- Smart Scene Triage: Automatically identify the type of inquiry (e.g., logistics/payment/after-sales) based on keywords, and transfer to the corresponding service flow
- Shopping Cart Redemption Automation: Automatically send discount tips and purchase links to abandoned customers, with a conversion rate of 2-3 times the industry average.
- Order status proactive push: Automatically send shipping/logistics update notifications after integration with ERP systems to reduce customer-initiated inquiries
- Manual handover mechanism: Complex questions are automatically transferred to a live customer service with a complete conversation history, avoiding repeated confirmations.
This answer comes from the articleWhappy: the AI assistant that automatically screens leads on WhatsAppThe
May not be reproduced without permission:AI productivity tools " How to Eliminate Repetitive Workload of Ecommerce WhatsApp Customer Service?
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