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How to personalize smart marketing for retail with Botnow?

2025-09-10 1.5 K

A complete implementation path for smart marketing in retail

Industry Pain Points:Retailers often face the problems of homogenized marketing content and rough user profiles, and Botnow's intelligent body solution can achieve precise marketing for thousands of people.

Key implementation steps:

  1. User Data Integration
    • Obtain member base data through API to CRM system
    • Integrating e-commerce platform behavioral data to build 360° user profiles
  2. cognitive training
    • Creating Marketing Intelligence with "Smart Marketing" Templates
    • Upload product selling point brochures and talking points library in the knowledge base
    • Setting up an AB test workflow to compare different marketing strategies
  3. Omni-channel distribution
    • Embedding the smart recommendation board on the official website via Web SDK
    • Docking WeChat apps to realize scenario-based push
    • Generate marketing APIs for offline POS system calls

Effectiveness Enhancement Tips:

It is recommended to configure the special workflow of "Shopping Cart Discard Retrieval", when the user abandons the payment, the intelligent body automatically combines the coupon + inventory warning to stimulate the conversion, which has been tested to improve the repurchase rate of 18%.

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