API and workflow integration solution through ThinkDoc:
- Automated Piping: Connect to platforms such as N8N/Dify to automatically trigger customer service system synchronization when the knowledge base is updated.
- Real-time parsing API: New product brochures uploaded by customers can be parsed and injected into the Q&A system in real time via APIs
- version control: Supports multi-version management of documents to avoid service interruptions due to updates
An e-commerce case shows that after the integration, the customer service knowledge updating timeframe was shortened from 2 days to 15 minutes, and the problem resolution rate was increased by 40%. The system also provides content change reminder function to ensure that customer service has access to the latest policies at any time.
This answer comes from the articleThinkDoc: Knowledge Base Platform for Intelligent Parsing and RetrievalThe
May not be reproduced without permission:AI productivity tools " How to realize real-time knowledge update of intelligent customer service system?
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