Complete steps to automate your website's customer service
BotBrain offers a complete automated customer service solution that can be implemented in the following three steps:
Step 1: Create an Intelligent Customer Service Bot
- Create a new bot after registering for a BotBrain account, naming should reflect the brand's identity
- Setting up core objective directives, such as "Handle 70% common counseling questions"
- It is recommended to set up multitasking commands in conjunction with business scenarios
Step 2: Build a specialized knowledge base
- Recommended combination of "web crawling + document uploading".
- Provide at least 5 core business documents (e.g., product manuals/FAQs)
- Regularly update the knowledge base to keep information accurate
Step 3: Deployment and optimization
- Add the generated embed code to the site's global footer
- Continuously optimize answer accuracy with AI playgrounds
- Set up automatic retraining to keep your knowledge up to date
Through the above methods, companies can reduce customer service labor costs by an average of 40-60%.
This answer comes from the articleBotBrain: AI chatbot customer service for websitesThe
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