OMO Scene Breaker Program
Omnichat's Online-Offline Merge (OMO) feature effectively solves this problem and needs to be implemented in the following steps:
- Intelligent Lead Assignment: in"OMO Setup"Bind the store GPS coordinates in the center, set the"Nearest store first"Rules, online inquiries are automatically associated with WeChat/WhatsApp accounts of stores within 2 kilometers of the enterprise
- Scenario-based discourse design: Configuration for different products"Conversion Kit"(e.g. furniture customers send 3D showroom link + invitation for in-store experience), corresponding content is triggered by AI automatically recognizing the product type.
- Incentive system for store visits: in"Coupon Management"Create store-exclusive e-vouchers and set up write-off reminder function (automatic push satisfaction survey after customer's visit to the store)
- Data Closure Construction: Use"Conversion tracking"Functionality to mark offline and online behavioral correlations (e.g., online inquiries → offline purchases), generating a complete customer journey report in the dashboard
After the implementation of a home furnishing brand, the in-store conversion rate increased by 3001 TP3T, the key to ensure that in the"Employee Management"Response KPIs are set in and data is linked to the offline POS system.
This answer comes from the articleOmnichat: The AI tool that integrates multi-platform chat to boost sales and serviceThe
May not be reproduced without permission:AI productivity tools " How to overcome the conversion challenges of acquiring customers online in offline stores?
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