A hands-on approach to building a professional-grade technical Q&A system
For electronic products and other commodities that require professional responses, the system provides a multi-expert collaborative program: the technical expert module improves the quality of answers in the following ways: 1. local knowledge base integration: pre-set FAQs in tech_prompt.txt; 2. real-time networking query: automatic search for professional answers to unknown questions. Specific implementation steps:
- Categorize and organize high-frequency technical questions and improve templates for prompt words
- Configure a reliable search engine API in the .env file
- Setting up an answer validation mechanism (e.g., using only authoritative site information)
Maintenance suggestions: 1. update the technical parameter library every month 2. add the function of parsing PDF of product specifications 3. set the trigger conditions for transferring fuzzy questions to manual work.
This answer comes from the articleAI customer service bots that are automatically manned by idle sellers throughout the dayThe
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