A step-by-step guide to zero-burden system integration
Decagon's special orchestration layer technology enables it to seamlessly connect to 100+ customer service tools available in the organization, with a three-phase implementation:
- pre-integration stageProvide standard connectors to support Zendesk, Salesforce and other mainstream CRM, usually 1-3 days to complete the docking!
- deep integration stage: Embedding AI intelligences into enterprise-specific work order systems, knowledge management systems, etc. through APIs.
- Data synchronization phase: Establish real-time synchronization mechanisms between customer data (CRM), product data (ERP) and AI systems
Comparison table of typical technical solutions:
| Integration method | take a period of (x amount of time) | Applicable Scenarios |
|---|---|---|
| Preset Connectors | 1-3 days | Standard SaaS system |
| Middleware Adaptation | 1-2 weeks | Customized systems |
| direct API connection | 3-5 days | Technical Team Support |
Key recommendation: Start with a pilot of non-core systems (e.g., FAQ processing), validate stabilization, and then expand to key business systems.
This answer comes from the articleDecagon: Enterprise Customer Service Intelligence Body SolutionThe
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