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Solve cross-platform customer service inefficiencies once and for all with Omnichat's Unified Messaging Aggregation. The platform enables efficient management through three core steps:
- Channel Integration Configuration: In the backend of the"Channel Setup"page, connect WhatsApp, LINE and other platform APIs in turn, the system will automatically synchronize historical conversation data (e.g. WhatsApp needs to provide Business API credentials)
- Intelligent allocation strategy: Enter"Intelligent Distribution"Modules set up triage rules, such as automatically assigning customer service by language/time zone, or setting up a priority response mechanism for VIP customers.
- Unified Dashboard Operation: All channel messages will be displayed in the central console in the form of a timeline, and customer service agents can make quick replies, transfers or notes across platforms.
After the use of an electronic product business, customer service response time from 45 minutes to 8 minutes, labor costs reduced by 40%. the implementation of the recommended with the"Customer labeling system"The customer's value level is automatically labeled through the consumption record, further prioritizing the processing.
This answer comes from the articleOmnichat: The AI tool that integrates multi-platform chat to boost sales and serviceThe
May not be reproduced without permission:AI productivity tools " How to solve the inefficiencies caused by fragmented multi-platform customer service messages?
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