Floot offers a three-tier technical support system:
1. Immediate response support
7×12 hour online customer service coverage:
- Platform embedded chat window (average response time 3 minutes)
- Collaborative debugging with screen sharing
- Operation video recording instruction
2. Specialized technical advice
Paid value-added services include:
- One-on-one program design by architects (response within 2 hours)
- Complex business logic implementation (e.g., customized payment processes)
- Third-party system interface guidance (WeChat/Google API, etc.)
3. Developer communities
Self-help resource network:
- Knowledge base of 200+ common solutions
- User Case Templates Marketplace
- Weekly Live Q&A
- Developer forum (official technical team resident)
For business users it is also available:
- Dedicated Customer Success Manager
- Regular use of training
- Prioritized Demand Development Gateway
The goal of all support services is to keep problem resolution within 24 hours and ensure that the development process is not blocked.
This answer comes from the articleFloot: Create Web Apps in Minutes Using AI ChatThe
May not be reproduced without permission:AI productivity tools " What manual support is available if I have a problem that Floot cannot solve automatically?
