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Pond's AI feature generates conversation summaries and personalized responses

2025-08-19 211

Pond's integrated AI engine provides three core auxiliary functions: 1) draft response generation, which automatically creates a response template that matches the scenario based on the context of the conversation, such as generating a professional response with price details when a customer asks for a quote; 2) a conversation summary function, which extracts key information points from long conversations to form a concise overview; and 3) support for adjusting the tone of the response (formal/friendly, etc.) in the settings to achieve personalized Communication. These features are especially suitable for salespeople and team managers who need to handle customer messages with high frequency, and can significantly reduce the time cost of repetitive text work.

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