Breakthrough Application of Speech Dialog Agent Technology
Perspective AI's Voice Conversation Agents (Voice Agents) represent a significant advancement in the study of customer emotions. This core feature is able to accurately capture non-textual information such as changes in tone of voice, pause frequency, and mood swings when a customer is speaking through highly realistic voice interactions. The system analyzes 200+ dimensions of voiceprint features and cross-interprets them with semantic content to form a three-dimensional emotional feedback map.
In specific applications, this technology is particularly suited to testing users' instinctive reactions to new product concepts, assessing the intensity of pain points in the service experience, and uncovering potential dissatisfaction. For example, when a customer describes a complaint experience, the system not only records literal responses such as "not very satisfied", but also recognizes specific emotional states such as anger, disappointment or confusion through voice features. These subtle insights are strategic data that traditional text-based questionnaires cannot capture.
This answer comes from the articlePerspective: an AI interview tool for large-scale conversations with customersThe
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