NeetoChat enables three types of typical automation scenarios with its intelligent rules engine:
- Pre-chat interaction: Automatically push greetings and collect basic information when a visitor stays on a page for more than a set length of time (e.g., 30 seconds).
- Handling of high-frequency issues: Automatically respond to knowledge base articles or transfer to customer service when keywords such as "return policy" are recognized.
- Service Closure: Satisfaction surveys are automatically sent at the end of the session and the data is automatically synchronized to the NeetoDesk work order system.
Configuration method:In the "Automation Rules" section of the chat panel, administrators can set multiple levels of triggers (time/keyword/page URL, etc.) and associate them with response actions. The system also supports linking FAQs to the NeetoKB knowledge base, so that when a customer asks "How to get a refund", the chatbot will prioritize the delivery of relevant guide articles.
Measurement data shows that the reasonable configuration of automation rules can make the customer service team efficiency increase 40%, while reducing the customer waiting time to less than 90 seconds.
This answer comes from the articleNeeto: an efficiency tool for scheduling, form creation and customer supportThe
