MaxKB System Integration Technology Program
MaxKB provides three levels of system integration solutions: iframe embedding for rapid pilot departmental applications; REST API integration to support deep docking with existing enterprise middle-office systems; and Webhook callback mechanism to realize event-driven knowledge push. The system realizes single sign-on through OAuth2.0 protocol and built-in fine-grained permission control matrix to ensure the security of knowledge access.
In terms of technical implementation, the system exposes standardized interfaces including: /v1/knowledge/query to support semantic search; /v1/workflow/execute to trigger predefined processes; and /v1/model/switch to achieve runtime model switching. A multinational enterprise utilized these interfaces to complete an intelligent upgrade of its global CRM system in 26 regions in 3 weeks, with a 42% increase in user satisfaction.
The system is specially designed with a degradation processing mechanism that automatically switches to the ES-based retrieval engine when the large model service is unavailable to ensure business-critical continuity. The integrated monitoring panel displays interface success rate, response time and other SLA indicators in real time, and supports customized alarm rules.
This answer comes from the articleMaxKB: Out-of-the-box AI Knowledge Base Q&A System for Smart Customer Service and In-house Knowledge BaseThe
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