Kommunicate is an enterprise-oriented customer service automation platform designed to optimize customer support processes through AI technology. Its core features include:
- AI chatbot: Automated answers to common inquiry questions based on natural language processing, with support for extracting answers from web pages, documents or CRM systems.
- Omni-channel deployment: Seamless integration into major customer touch points such as websites, mobile apps (iOS/Android), WhatsApp and more.
- No code development: Create robotic dialog flows with the drag-and-drop tool Kompose, with no programming knowledge required.
- Intelligent Work Order System: Automatically categorizes email inquiries and can forward them to human customer service based on preset rules.
- Multi-language support: Covering 100+ languages, it is suitable for multinational enterprises to manage global customer service in a unified way.
- Deep Integration Capabilities: Interfacing with CRM systems such as Zendesk and Salesforce and AI technology stacks such as OpenAI and Dialogflow.
The platform significantly reduces customer service team workloads by automating repetitive 80% questions, while maintaining a humanized experience for service responses.
This answer comes from the articleKommunicate: the AI chatbot that automates customer serviceThe
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