The platform breaks down the channel barriers of traditional customer service systems and synchronizes customer requests from websites, mobile applications and social media through a unified hub. The technical architecture adopts REST API to realize in-depth docking with WhatsApp Business, ensuring that the delay of message flow is less than 500 ms. In the actual application of TaxBuddy, when the customer initiates the inquiry of "tax return deadline" in WhatsApp, the robot will synchronously retrieve the user history in CRM to provide personalized responses. In the actual application of TaxBuddy, when the customer initiates the inquiry of "tax return deadline" in WhatsApp, the robot will synchronously retrieve the user's history in CRM to provide a personalized response.
Integration capabilities are specified:
- Native support for iOS/Android SDK embedding
- Pre-configured connectors for Zendesk and other 20+ major CRMs
- Support for customized APIs to interface with on-premises systems
This answer comes from the articleKommunicate: the AI chatbot that automates customer serviceThe
