Founded in 2011 and headquartered in San Francisco, USA, Intercom has redefined the modern standard of customer service through an innovative model that integrates artificial intelligence technology with human support. The platform currently serves more than 25,000 enterprise customers, including industry leaders such as Amazon and Lightspeed, and its market share and technological maturity make it an industry benchmark.
Intercom's benchmark status is reflected in three ways: first, its AI customer service assistant Fin is able to handle more than 80% of common inquiries, significantly reducing labor costs; second, the Copilot tool boosts customer service agent productivity by 50%; and lastly, its omni-channel integration capabilities support, including website chat, WhatsApp, SMS and phone calls, the 11 communication methods. This all-encompassing combination of capabilities has enabled Intercom to consistently maintain leading ratings in professional reviews such as G2.
The platform is offered as a subscription service using a SaaS model, starting at $29/seat/month with support for a 14-day free trial, and is flexible and scalable to meet the varying needs of companies ranging from startups to multinationals.
This answer comes from the articleIntercom: a platform for humanized customer service with AIThe
