Grug Design provides unique guidance on how designers handle stakeholder feedback:
basic position
The central purpose of the hyperbolic claim that "stakeholders are bad" is to remind designers that they can't just blindly accept all feedback, but need to build in filters.
Practice Recommendations
- Differentiation: valuing observational data and test feedback from real users over high-level opinions of people who don't actually use the product
- Professional judgment: when feedback may harm the user experience, you need to be brave enough to say "no" and explain the professional basis for it
- Data support: use test results and user behavior data to support design decisions, not personal subjective preferences
- Balancing Compromise: When compromises must be made, try to find solutions that meet business needs without disrupting the user experience
ultimate principle
The core responsibility of designers is to act as guardians of the user experience, which determines what feedback we should prioritize and how we should respond to various needs.
This answer comes from the articleGrug Design: gives design advice on pages and advocates a simple and pragmatic product design philosophy.The
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