Frigade: a tool for intelligent guidance and user support for software products

Frigade is an intelligent product support platform designed for modern software companies focused on improving user experience and product adoption. It uses artificial intelligence technology to automatically learn how software products work, providing users with real-time, personalized operational guidance and support. The platform eliminates the need for manual configuration, adapts quickly to product updates, and reduces user confusion during use.Frigade provides an embedded user interface, flexible APIs, and management dashboards to help developers quickly build high-quality guidance processes. It not only guides users through complex operations, but also performs tasks directly on their behalf, reducing the burden on support teams.Frigade is ideal for software teams looking to improve user retention and feature adoption, and has been used by a number of companies to optimize the product experience.

Function List

• Real-time user guidance : Provide real-time, personalized step-by-step guidance based on user behavior.
• Automated Learning Products : No manual configuration required, AI automatically analyzes product interfaces and features to generate guidance content.
• perform an operation on behalf of the user : Reduce operational friction by accomplishing user tasks directly in the interface.
• Seamless integration of support tools : Connect with support tools such as Zendesk, Intercom, and more for quick manual referrals of complex issues.
• Adaptive product updates : AI automatically adapts product updates to ensure that guidance content is always accurate.
• Data Analysis and Optimization : Analyze user behavior, identify problems in use, and optimize product experience.
• Multi-platform support : Support for React, Next.js and other frameworks, adapted to Web and mobile applications.
• No Code Management Dashboard : Non-technical people can adjust the guidance process and content through the dashboard.

Using Help

Installation and Integration

To start using Frigade, you first need to register an account and get an API key on its official website (https://frigade.ai). Here is the detailed installation process:

1. Installing the Frigade SDK
   • If you use the React or Next.js project, the SDK can be installed via npm:

     npm install @frigade/react
     

   • For other JavaScript technology stacks, refer to the official Frigade documentation (https://docs.frigade.com) for the appropriate SDK.
   • Import Frigade components in your project, for example:

     import { Frigade } from '@frigade/react';
     

2. Configuring API Keys
   • Generate the API key in the Frigade dashboard.
   • Initialize Frigade in the project:

     const frigade = new Frigade('YOUR_API_KEY');
     

   • Store keys in a secure environment to avoid leakage.
3. Embedding UI components
   • Frigade provides pre-built UI components such as <Frigade.Tour /> cap (a poem) <Frigade.Announcement />The
   • Example: Embedding a product tour in a React component:

     import { FrigadeTour } from '@frigade/react';
     function App() {
     return (
     <FrigadeTour flowId="your-flow-id" />
     );
     }
     

   • flowId Can be created and accessed in the Frigade dashboard.
4. Connecting external tools
   • In the Frigade dashboard, go to the Integrations page and add a connection for Mixpanel, Segment, or Zendesk.
   • Example: Configuring a Webhook for Mixpanel:
     • Create a Webhook in the Mixpanel project settings, populate it with Frigade's API endpoint (https://api.frigade.com/v1/thirdParty/cdp/mixpanel).
     • Use the username provided by Frigade (frigade) and the API key as a password.
   • Data synchronization may take up to 30 minutes, and once complete, user group data can be viewed in the Frigade dashboard.

Main Functions

Real-time user guidance

Frigade's core function is to guide users through tasks in real time. For example, when a user opens a new feature, the AI generates dynamic guidance steps based on user behavior:

• Create a new Flow in the dashboard and select the Tour type.
• Configure trigger conditions, such as "when a user clicks a button" or "when a user enters a page".
• The AI automatically generates step-by-step prompts, and developers can adjust the content or style of the prompts through the dashboard.
• Users are presented with highlighted prompts or pop-ups in the interface that guide them through the action.

perform an operation on behalf of the user

Frigade completes simple tasks, such as filling out forms or enabling features, directly on behalf of the user:

• In the Flow configuration, enable the Action option.
• Specify the action to be performed by the AI, such as "Click the Save button" or "Switch to advanced settings".
• The user simply confirms and the AI automatically completes the operation on the interface, reducing the number of manual steps.

Data Analysis and Optimization

Frigade provides user behavior analytics to help discover user choke points:

• View the "Analytics" page in the dashboard to check the completion rate of users on each Flow.
• Identify steps with high exit rates, optimize lead content or simplify the flow of operations.
• Analyze the behavioral patterns of specific groups of users in conjunction with Mixpanel or Segment data.

No code management

Non-technical staff can adjust the guidance content through Frigade's web dashboard:

• Log in to your dashboard and go to the "Flows" page.
• Select an existing Flow to modify text, images, or trigger conditions.
• No code changes are required and updates are synchronized to the product in real time.

caveat

• Rapid deployment : Frigade is typically deployed in less than an hour, making it ideal for rapid iteration.
• Custom Styles : Support for customizing the appearance of UI components through CSS or design systems.
• data privacy : Frigade complies with GDPR requirements and ensures the security of user data.
• Support Response : Complex issues are automatically routed to Zendesk or Intercom, make sure you have configured the relevant integrations.

application scenario

1. New User Orientation
   Once new users sign up, Frigade guides them through account setup, feature exploration and initial tasks. For example, users are prompted to "upload an avatar" or "enable notifications" to ensure a quick start.
2. Function Promotion
   When a new feature is released in a product, Frigade can push the introduction to the target user group through a pop-up or tour to increase feature adoption.
3. Reduced support costs
   Reduce user reliance on manual support and reduce the workload of the support team by automating answers to frequently asked questions and performing actions on their behalf.
4. Enterprise Software Optimization
   In complex enterprise software, Frigade helps users quickly locate functionality and reduce frustration caused by complex interfaces.

QA

1. How does Frigade learn product features?
   Frigade automatically learns workflows by analyzing product interfaces and documentation. It simulates user actions, generates guided content, and automatically adjusts as the product is updated.
2. Does it require a lot of configuration?
   No. Frigade's auto-learn feature reduces the need for manual configuration. Developers simply install the SDK and set up basic triggers.
3. What technology stacks are supported?
   Frigade provides SDKs for React and Next.js, as well as support for other JavaScript frameworks, and mobile support for Flutter.
4. How do you deal with complex issues?
   Frigade seamlessly refers issues that cannot be resolved automatically to Zendesk or Intercom, ensuring that users receive timely support.