DocsBot AI is equipped with professional analytics tools, a key feature that distinguishes the platform from simple chatbots. The system not only records all user conversation logs, but also provides detailed interaction analysis reports, including popular query statistics, answer accuracy evaluation and unresolved question marking. This data provides a clear optimization direction for enterprises to improve the performance of their bots.
For example, organizations can discover which questions the bots are unable to answer accurately, and thus supplement relevant documentation or adjust training parameters. Analytics also show the natural language representation of user questions, which can help optimize question understanding models. By reviewing these metrics on a regular basis, enterprises can continuously improve the quality of service of their bots. Some implementations have shown that after 3 months of continuous optimization, the accuracy of bot responses can be increased from an initial 60% to more than 90%.
This answer comes from the articleDocsBot AI: Intelligent Chatbot Trained on DocumentsThe
