Decagon Intelligent Customer Service Deployment Guide
Decagon's installation and usage process is designed to be very user-friendly and is divided into the following key steps:
Installation process
- register an account: First, you need to visit the Decagon AI website and create an account.
- Getting the API key: Log in and go to the developer page to get a unique API key
- integrated code: Embed the provided code snippets into an enterprise website or mobile application
- Configuration settingsCustomize the basic parameters of AI customer service as needed, including language options and response styles.
Guidelines for use
- Log in to the Administrator's Back Office: Access to the Decagon AI Management Console using a registered account
- Setting up the Knowledge Base: Upload or synchronize enterprise knowledge base content to ensure that AI customer service has access to the latest information
- Configuring Workflows: Establish customer service workflows, including automated rules and issue escalation paths
- Monitoring and Optimization: Track AI customer service performance through backend dashboards, analyze data reports and perform continuous optimization
This answer comes from the articleDecagon: Enterprise Customer Service Intelligence Body SolutionThe
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