Decagon has developed a transparency tool that systematically eliminates organizations' concerns about the "black box" of AI. The system consists of three main functional modules:
- Decision traceability: a complete record of the knowledge base entries called by the AI to generate each response, the history of the referenced dialog, and the reasoning logic used
- Performance monitoring: real-time tracking of model confidence, response accuracy and other key quality metrics
- Exception Alert: Automatically flag potential risky responses and prompt manual review
In practice, this transparency significantly shortens the customer's purchasing decision cycle. According to the data, 87% enterprise customers listed "decision interpretability" as the main reason for choosing Decagon. Typical customers in neighboring countries went from testing to full deployment in just 30 days, a fast time-to-market capability that is directly attributable to the full range of trustworthiness guarantees provided by the system.
The design concept reflects Decagon's deep understanding of the needs of the B-side of the market - organizations need not only technological sophistication, but also controllability and reliability.
This answer comes from the articleDecagon: Enterprise Customer Service Intelligence Body SolutionThe
