BotBrain has significant technological breakthroughs compared to traditional customer service systems:
| comparison dimension | Traditional Customer Service System | BotBrain |
|---|---|---|
| Knowledge update | Need to manually update the Q&A library | Support for automatic synchronization of website/document changes |
| comprehension | Dependent Keyword Matching | Understanding the intent of the question based on LLM |
| Deployment speed | Requires specialized IT staffing | 3 steps to complete (create-train-deploy) |
| Multi-language support | Usually 5-10 languages | Native support for 80+ languages |
| Data Value Mining | Recording of dialogues only | Automatically analyze user intent and generate lead generation reports |
The core technology advantage is reflected in:
- Adopting the latest Transformer architecture, compared with traditional RASA and other frameworks of the conversation accuracy increased by 35%
- Unique AI playground function to compare the performance of different models such as GPT-3.5/4
- Multiple rounds of complex dialogs (e.g., product price comparison inquiries) through contextual memory
This answer comes from the articleBotBrain: AI chatbot customer service for websitesThe
May not be reproduced without permission:AI productivity tools " What are the technical advantages of BotBrain over traditional online customer service systems?
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