As Pen Soul AI has entered the system upgrade and maintenance period since June 11, 2025, the platform has suspended the use of all functions, and the following corresponding measures are recommended for different user needs:
1. Member services counseling
- Send an e-mail to the official customer service e-mail: wuchaohong@ibihun.com
- Add the WeChat customer service shown at the bottom of the website (note "Member Consultation" is required)
- Provide registered cell phone number/email address and proof of payment to speed up the process
2. Refund application process
The following materials are required:
- Screenshot of paid bill (with order number and amount)
- Platform User Name or Binding Email
- Proof of membership opening time
Officials promise to complete the review and processing within 7 working days, the original path to return the money
3. Recommendations for follow-up
- Regularly check the bulletin board on the official website for recovery progress
- Avoid purchasing membership services through third-party channels
- Do not delete downloaded files during the maintenance period.
It should be noted that the history of free users can still be viewed after the end of the maintenance, but it is recommended to export important files in advance. The platform clearly indicates that all user rights and interests will be retained unaffected after the upgrade.
This answer comes from the articlePen Soul AI: AI drawing tool for generating creative images online for freeThe
