This is possible with WeKnora:
- Upload product brochures, FAQ documents, etc. in bulk, and the system will automatically parse unstructured content such as forms and images.
- Accurately matches user-specific questions about fault codes, operating procedures, etc. through a hybrid search strategy (keywords + vectors + knowledge graph)
- Integration of Qwen and other big models to generate humanized responses and support multiple rounds of conversations to clarify issue details
- Private deployment ensures that sensitive technical data is not leaked, and the API interface can be docked to existing customer service systems.
Tests show that compared to traditional document searches, problem solving speed can be increased by more than 60%.
This answer comes from the articleWeKnora: Tencent's out-of-the-box enterprise-level Q&A knowledge baseThe
May not be reproduced without permission:AI productivity tools " Practical solutions to optimize the efficiency of product technical support response
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